MIRS customer information
How destinations, delivery charges and import responsibilities are assessed before purchase.
International delivery is assessed for the selected equipment and destination. A listing does not establish delivery eligibility for every country. Carrier coverage, restrictions, batteries and import requirements must be checked before confirmation.
Dispatch location can vary by equipment and availability. Delivery can be arranged directly from the dispatch location to the customer. The origin and arrangements should be confirmed in your offer; do not assume equipment is stocked in Singapore.
The offer should identify the product price, delivery fee and import taxes or duties, together with applicable clearance, handling or other unavoidable charges. These may be included in a clearly stated total or shown separately. This draft does not promise a fixed worldwide delivery rate or free international shipping.
Where the confirmed offer specifies Delivered Duty Paid (DDP), the seller arranges the agreed delivery and import clearance, including applicable duties and taxes under that arrangement. DDP needs confirmation for the order and route; it is not the default for every destination.
Where import clearance or charges are the customer's responsibility, this should be explained before purchase, including foreseeable carrier or brokerage charges. Customers may need to provide information for lawful clearance. Customs declarations must accurately describe and value the goods.
Lithium batteries and some equipment require special packaging, documentation and carrier acceptance. An aircraft route may not accept a separate battery shipment. The approved method must be confirmed for the selected package before acceptance.
Dispatch and transit estimates should be stated after availability and the route are checked. Customs and carrier restrictions can affect them. Tracking should be provided when available. Contact MIRS if an expected update is missing; this draft does not promise a universal dispatch time.
Check the recipient, address and contact details before confirmation. Contact MIRS promptly if changes are needed so any effect on cost and delivery can be assessed. For missing, incorrect or damaged goods, retain packaging and send the order reference and relevant photos. This request does not restrict applicable legal rights.
