MIRS customer information
What to do if you need to change an order, report a problem or request a return.
Email MIRS with the order or enquiry reference, model and reason. Include serial numbers and photos where relevant. Ask for return instructions before dispatching equipment so the correct destination, packaging and shipping method can be identified. This process does not limit rights that cannot lawfully be excluded.
An enquiry is not an accepted purchase. For a confirmed order, contact MIRS promptly. Options depend on agreed terms and whether procurement, configuration, licence activation or dispatch has begun. Restrictions or charges must be disclosed before purchase and assessed under applicable law; this draft sets no cancellation fee.
Describe the problem and retain packaging, proof of purchase and relevant photos. Stop using equipment if a fault could make it unsafe. Remedies depend on the problem, applicable law and confirmed terms. A statutory defect claim is distinct from a change-of-mind return and should not be automatically excluded because packaging was opened.
Discretionary change-of-mind returns differ from claims for faulty or incorrectly supplied goods. Eligibility, condition requirements, periods and any fees remain to be approved and must be provided before purchase. Statutory cancellation or withdrawal rights continue to apply where applicable.
Configured systems, special-order equipment and activated software may have different cancellation or discretionary return arrangements. Product-specific restrictions should be explained before purchase. They do not remove legal rights concerning faulty goods or other rights that cannot be excluded.
The destination, shipping responsibility and refund process must be confirmed for the claim. Do not send batteries or damaged regulated equipment by ordinary parcel without an approved method. The refund amount, any lawful deductions and timing should be explained when assessed. This draft sets no universal return window, restocking fee or refund deadline.
